Correção: Falha ao instalar a atualização 1709 do Windows 10

O Windows lança atualizações para seu sistema operacional existente para melhorias de segurança, correções de bugs e uma melhoria geral na interface. Essas atualizações são implementadas após um determinado período de tempo e estão disponíveis para o usuário baixar e instalar. No entanto, há vários casos em que a instalação da atualização falha e retorna um erro. A causa exata desse problema não é conhecida, pois cada atualização é diferente, pois visa problemas diferentes. Compilamos diferentes soluções autenticadas pelos próprios usuários finais; dê uma olhada.

Solução 1: executando o Windows Update Troubleshooter

A Microsoft desenvolveu um aplicativo denominado Windows Update Troubleshooter. Ele analisa seu sistema particularmente o módulo de atualização do Windows e soluciona problemas. Certifique-se de que o processo de solução de problemas seja concluído. Este aplicativo verifica e verifica todos os arquivos do sistema, portanto, algum tempo pode ser consumido.

  1. Baixe o Windows Update Troubleshooter do site oficial da Microsoft.
  2. Vá para a pasta onde você baixou e abra o arquivo.
  3. Assim que a solução de problemas for iniciada, selecione a opção Windows Update e clique em Avançar .

  1. Depois de clicar em Avançar, o Windows começará a analisar sua máquina. Todos os seus arquivos de sistema seriam verificados junto com seus valores de registro. Isso pode consumir algum tempo, então seja paciente.

  1. Se houver uma versão mais recente do solucionador de problemas disponível, o Windows solicitará que uma edição mais recente seja mais adequada para a solução de problemas. Clique na opção “ Executar o Windows 10 Windows Update Troubleshooter ” se for solicitado.

  1. Clique em Avançar se a tela a seguir for exibida.

  1. Depois que o solucionador de problemas analisa os valores do seu computador e do registro, ele pode avisar que há atualizações pendentes do Windows, a solução foi corrigida ou não. Se você for solicitado com uma correção, clique em “ Aplicar esta correção ”.

  1. Agora o Windows aplicará a correção e informará sobre a conclusão. Reinicie o computador para que as alterações ocorram e verifique se a mensagem de erro desaparece.

Você também pode executar o Windows Update Troubleshooter em seu computador.

  1. Pressione Windows + S para abrir a barra de pesquisa do menu iniciar. Digite “ solucionar problemas ” na caixa de diálogo e clique no primeiro resultado que surgir.

  1. Uma vez no menu de solução de problemas, selecione “ Windows Update ” e clique no botão “ Executar a solução de problemas ”.

  1. Você pode ser avisado de que o solucionador de problemas requer acesso de administrador para verificar se há problemas com o sistema. Clique na opção “ Tentar solucionar problemas como administrador ”.

  1. Após a implementação das correções, reinicie o computador e verifique se o problema foi corrigido.

Observação: esta solução requer uma conexão ativa com a Internet para obter os melhores resultados. Além disso, tente executar o solucionador de problemas várias vezes em vez de tentar apenas uma vez.

Solução 2: executando alguns comandos

Podemos tentar executar alguns comandos para redefinir alguns módulos e colocá-los na configuração adequada. Observe que você precisa de uma conta de administrador para realizar todas essas operações.

  1. Pressione Windows + S para abrir a barra de pesquisa do menu iniciar. Digite o prompt de comando , clique com o botão direito no primeiro resultado que surgir e selecione “ Executar como administrador ”.

  1. Uma vez no prompt de comando, execute os seguintes comandos um por um e certifique-se de que cada comando seja executado antes de prosseguir com o próximo.
net stop bits net stop wuauserv net stop appidsvc net stop cryptsvc ren C: \ Windows \ SoftwareDistribution SoftwareDistribution.old ren C: \ Windows \ System32 \ catroot2 catroot2.old bits net start net start wuauserv net start appidsvc net start cryptSvc
  1. Saia do prompt de comando e reinicie o computador. Agora verifique se a atualização pode ser instalada novamente.

Solução 3: Desativando seu antivírus

O software antivírus tende a monitorar seu computador, incluindo arquivos de sistema, para garantir que não haja ameaças potenciais ao seu computador. É possível que o seu software antivírus esteja em conflito com o Windows Update e esteja causando a falha. Você pode tentar desativar seu antivírus temporariamente e tentar atualizá-lo novamente. Se o problema persistir, certifique-se de que você tenha uma conexão ativa com a Internet e que seu antivírus esteja completamente desligado. Você sempre pode reverter as alterações se isso não funcionar.

Solução 4: Atualizar configurações de horário, região e idioma

Outra solução incomum que parecia funcionar foi atualizar as configurações de horário e idioma de sua conta. Como todos sabemos, o Windows sincroniza seu horário de acordo com os fusos horários automaticamente. Se você tiver um fuso horário incorreto, é provável que cause problemas bizarros, como falha na instalação da atualização.

  1. Pressione Windows + S para iniciar a barra de pesquisa. Digite “ configurações” na caixa de diálogo e abra o resultado.

  1. Verifique se a data e a hora estão definidas corretamente. Caso contrário, desmarque as opções que dizem “ definir hora automaticamente ” e “ definir fuso horário automaticamente ”.

  1. Click “Change” underneath Change date and time. Set your time accordingly and also select your appropriate time zone. Also, disable “Auto-sync time”.

  1. Once done, press Windows + S again and type “language” in the dialogue box. Open the first result which comes forth.
  2. Once in the language settings, try using English United Kingdom/US.
  3. While in the settings window, click on “Additional time, date & regional settings”.

  1. You will be redirected to another window consisting of same settings. Click them one by one and check if the settings match and are the same as you set.
  2. Once the changes are done, close all windows and restart your computer. Now check if the problem still persists.

Solution 5: Disconnecting Internet before Updating

Another fix which worked for many users was to disconnect the internet before updating their operating system to the latest update. It seems that there is a bug that gets bypassed when we cut the communication with the internet of the application.

  1. Click on the network icon present at the bottom right side of the screen.

  1. If you are connected to a WiFi, it will be a WiFi icon or if you are connected to an Ethernet connection, you will a different icon. If you are connected to WiFi, just click on “Airplane mode” once and your internet will be disabled. In case of Ethernet, disconnecting the cable from your computer is the most effective solutions.

  1. Now start the update. Hopefully, it will proceed without any interruptions.

Solution 6: Connecting to Router Using Ethernet and Installing through Microsoft Website in Clean Boot

Another solution was to connect to your router directly by plugging in an Ethernet cable and installing the Windows update using the Microsoft Website instead of the normal client present on your computer. As we saw in the previous solution, there seems to a bug of some sort related to the internet access between the client and the servers. By bypassing the client altogether, the problem might be solved.

  1. Connect your computer to your router using the Ethernet wire. Now we will enter your computer into Clean Boot State.
  2. Press Windows + R to launch the Run application. Type “msconfig” in the dialogue box and press Enter.
  3. Navigate to the Services tab present at the top of the screen. Check the line which says “Hide all Microsoft services”. Once you click this, all Microsoft related services will be disabled leaving behind all the third-party services.
  4. Now click the “Disable all” button present at the near bottom at the left side of the window. All the third-party services will now be disabled.
  5. Click Apply to save changes and exit.

  1. Now navigate to the Startup tab and click the option of “Open Task Manager”. You will be redirected to the task manager where all the applications/services which run when your computer starts will be listed.

  1. Select each service one by one and click “Disable” at the bottom right side of the window.

  1. Now restart your computer and once booted into clean boot state, open your web browser and navigate here
  1. Here you will see an “Update Now” button present at the top of the screen. Click it to download follow the on-screen instructions for the update assistant to be installed. After the update assistant is installed, your Windows will start to update. This might take a couple of hours; be patient and let the process finish.

Note: Do note that this update option on Microsoft’s website might disappear after a while if they decide to change it or if there is another update available.

Solution 7: Uninstalling your WiFi Drivers

Another workaround that worked for many cases was uninstalling your WiFi drivers and installing the Windows Update (you would have to download the Windows update first and only uninstall the drivers before proceeding with the installation). Upon restart, Windows will automatically detect your WiFi hardware and install the stock drivers automatically. You can always update your WiFi drivers to the latest build manually too by using the device manager.

  1. Press Windows + R to launch the Run application. Type “devmgmt.msc” in the dialogue box and press Enter.
  2. Once in the device manager, expand the section of “Network Adapters”.
  3. Locate your WiFi drivers from all those listed. Right-click on it and select uninstall.

  1. After uninstalling, try installing the update and check if the problem got fixed.

Solution 8: Installing Windows using .iso File

You can also install the latest version of Windows by downloading the iso file from a website and transferring it to media so your computer can boot and install directly. Do note that this method is targeted at advanced users who know how to install a new copy of Windows from an installation media. Just in case, keep all your data backed up safely before you proceed with this solution.

Note: Appuals has no affiliations with any websites mentioned. They are stated purely for the user. Visit and use them at your own risk.

  1. Head over to the Windows iso download website and download the latest iso file available consisting of Windows 10 1709 Creators Update.
  2. After downloading the iso file, create a bootable media. You can refer to our tutorial on how to create windows bootable DVD or USB.

Note: The software mentioned in this tutorial is valid for all versions of Windows.

  1. Next, insert the media into your computer and follow this guide on how to install a clean version of windows on your PC.

 You can also check the more detailed guide starting from the basics on how to install Windows 10.

Note Backup all your data before proceeding with the installation. It’s better to be on the safe side.

Solution 9: Disabling Internet Information Services

IIS is an extensible web server created by Microsoft for use with the Windows NT family. It supports almost all the internet protocols and is mostly not active by default. We can try disabling this service and check if this brings any improvement to our situation.

  1. Press Windows + S to launch the search bar. Type “Windows features” in the dialogue box and open the first result which comes forth.
  2. Once the new window is opened, navigate through the list until you find the entry “Internet Information Services”. Make sure that is unchecked.

  1. Reboot your computer for the changes to take effect and check if the update is successful.

Solution 10: Restarting your Computer Multiple Times

Another bizarre solution that worked for many users was restarting the computer when the error occurred. Then the update was continued by disconnecting your internet connection to make sure that there was no internet correspondence between the update client and the servers. This is more of a hit and trial but it still worth mentioning as it worked for many users.

Solution 11: Running chkdsk

We can try checking if your computer has any discrepancies or corrupt sectors. It is possible that there are irregularities or incorrect configuration which is causing the computer not to update. Therefore, we will be running the chkdsk scan to fix it.

  1. Click on the Windows search bar present at the left side of your screen and type “Command Prompt”. Right-click on the application which returns the result and select the “Run as administrator” option.
  2. Once in the command prompt, execute the following command:
CHKDSK E: /r

Here “E” is the name of the disk which is following the “/f” command. If you have more than one drive, you should replace the name accordingly. You can easily check the name of the drive by opening My PC.

  1. This process might take some time as your entire disk is being checked for errors. When the scan is complete, execute the following command:
CHKDSK E: /f
  1. Again, the process might take some time. Be patient and let the process complete.
  2. After the process is done, execute the following command to check if there are any discrepancies in your system.
sfc /scannow

  1. If Windows detects any discrepancies, it will inform you accordingly. If it does, execute the following command:
DISM /Online /Cleanup-Image /RestoreHealth
  1. After all the processes are complete, restart your computer and check if the problem got solved.

Note: If you prompted by the message “Chkdsk cannot run because the volume is in use by another process. Would you like to schedule this volume to be checked the next time the system restarts (Y/N)”. Press “Y”. Then restart your computer. Upon the restart, your computer will scan the drive and proceed with the process. Also, note that some sectors (if found bad) will be erased so some of your data might be lost.

Solution 12: Restarting Update Service after deleting downloaded content

We will disable the Windows update service momentarily so we can delete the content already downloaded by the Update Manager. After we restart the service, Windows will check which files are already downloaded. If it finds none, it will start the download from scratch. Most of the time, this solves the problem.

Disabling Update Service

  1. Press Windows + R to bring up the Run application. In the dialogue box, type “services.msc”. This will bring up all the services running on your computer.
  2. Browse through the list until you find a service named “Windows Update Service”. Right-click on the service and select Properties.

 

  1. Click on Stop present under the sub-heading of Service Status. Now your Windows Update service is stopped and we can proceed.

Deleting downloaded files

Now we will navigate to Windows Update directory and delete all the updated files already present. Open your file explorer or My Computer and follow the steps.

  1. Navigate to the address written below. You can also launch the Run application and copy paste the address to reach directly.
C:\Windows\SoftwareDistribution
  1. Delete everything inside the Software Distribution folder (you can also cut paste them to another location in case you want to place them back again).

Turning Update Service back on

Now we have to turn the Windows Update service back on and launch it again. Initially, the Update Manager might take a few minutes to compute details and prepare a manifest for the download.

  1. Open the Services tab as we did earlier in the guide. Navigate to Windows Update and open its Properties.
  2. Now Start the service again and launch your update manager.

Now try updating once again and check if the problem gets solved.

Solution 13: Clearing Recent Items List

In certain cases, Windows might be trying to make some changes to the recent items list in the directory and it might be failing due to which this update issue is being triggered. Therefore, in this step, we will be clearing the recent items list. For that:

  1. Press “Windows” + “I” to open the settings.
  2. Click on “Personalization” and then select “Start”.
  3. Click on the “Show Recently Opened Items” toggle to turn it off.
  4. Click on the toggle again to turn this feature back on but this time, all the recent items will be cleared.
  5. Check to see if the issue still persists.

Solution 14: Network Encryption

Se você tiver a criptografia de rede habilitada em sua conexão com a Internet, é mais provável que isso esteja causando o problema, pois pode estar impedindo que os arquivos do Windows sejam baixados, resultando nessa falha. O Symantec Encryption é conhecido por causar esse problema e eles até lançaram um script aqui que aparentemente o corrige. Certifique-se de dar uma chance ao script e se ele ainda persistir, desative-o temporariamente ou entre em contato com o suporte.